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customer service

  • shipping & delivery

    Goods are normally dispatched within 24 hours of receipt of your order. Please allow 5-10 working days for delivery.

  • privacy & security

    All the customer information (including your name, email address, mailing address, credit card information and purchase history) is protected by using secure servers that encrypt the information you input before it is sent to us. When you place an order with us, we protect your credit card information by using a secure server (SSL- secure socket layer-encryption, the Internet standard for secure transactions) for browsers that can accept it. SSL encrypts your ordering information, such as your name and credit card details so that they can't be read in transit. The financial data is available only to the banks and credit card clearing services for the purpose of processing payments. As an additional safety concern, please be assured that once the transaction is complete, your credit card details will not be stored on our database along with your other personal details. Only you and the system administrator know your password. The information you provide us may be transferred outside the United Kingdom for the purpose of operating our site or to maintain your customer account. sense product employees will never give out your personal information to anybody unless you specify so, nor will our employees ask you for them in an unsolicited email or telephone call. All the consumer information is stored on a separate and secure database, which is not directly accessible from the Internet. We regularly review the security measures to ensure that our site is safe and secure for our customers.

  • returns & refunds

  • If we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the item. The refundable amount will include a deduction for any discounts you received on your origninal order, at a level proportional to the normal value of the returned item(s). Please note: We can only accept the return of opened items if they are faulty.

    This returns policy does not affect the statutory rights of our UK customers